Frequently Asked Questions
Q: What are your shipping details?
We ship all bounce houses and tents via freight carrier from our Philadelphia warehouse. Most orders are processed within 2–3 business days, and in many cases, items ship as early as the next day. You’ll receive tracking information once your order is on the way.
Q: What is the liftgate service at checkout?
Liftgate service is an optional delivery add-on designed to help unload heavy or oversized products from the truck to the ground. If your location doesn’t have a loading dock or forklift, we recommend selecting this service at checkout—especially for residential or limited-access deliveries.
Q: What material and quality grade do you use?
Our inflatables are made from 18.5 oz PVC-coated vinyl, a commercial-grade material known for being lead-free, fire-retardant, and extremely durable. This heavy-duty vinyl resists punctures, abrasions, and harsh weather conditions, making it ideal for high-traffic commercial use.
We reinforce every bounce house with double and quadruple stitching at high-stress points to ensure long-term durability. All materials are certified to meet or exceed NFPA 701 fire safety standards and comply with CPSIA regulations for child safety.
Q: What’s included with a bounce house purchase?
Every commercial bounce house purchase includes the following essentials:
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✅ Commercial-Grade Bounce House (fire-retardant, heavy-duty vinyl)
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✅ Matched UL-Listed Air Blower
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✅ Heavy-Duty Storage Bag
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✅ Ground Stakes/Anchoring Kit
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✅ Repair Patches
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✅ User Manual and Safety Instructions
Some models may also come with interchangeable banners, removable panels, or built-in obstacle features. Be sure to check individual product listings for specific add-ons.